Question 1

Can I edit or cancel my order after placing it?

Accepted Answer

Unfortunately, orders cannot be edited or canceled after they are placed. We process and ship them very quickly.

Question 2

What should I do if an item is missing from my order?

Accepted Answer

We're very sorry this happened. Please contact our customer service team at support@kruisekit.com and we'll correct this right away.

Question 3

I placed an order but entered the wrong shipping address. What should I do?

Accepted Answer

If you’ve entered the wrong shipping address, please contact us immediately at support@kruisekit.com. We’ll do our best to update the address before your order ships. However, if the order has already been processed or shipped, we will not be able to make changes. In that case, you can try contacting the carrier directly to reroute the package. Please note that we are not responsible for orders delivered to incorrect addresses provided at checkout.

Question 4

Did my order go through successfully?

Accepted Answer

After placing an order, you should receive a confirmation email. Be sure to check your spam folder just in case. If you don’t see the email, please contact us and we'll confirm if your order was received or not.

Question 5

I'm having trouble placing an order. What can I do?

Accepted Answer

Make sure you enter the correct billing address linked to your payment method. If the issue persists, you may need to use a different form of payment. If you're still experiencing issues, please contact us and we'll help you place an order.

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FREQUENTLY ASKED QUESTIONS

Can I edit or cancel my order after placing it?

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I placed an order but entered the wrong shipping address. What should I do?

Did my order go through successfully?

I'm having trouble placing an order. What can I do?

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